Community Program Director

Scope and Position Responsibilities

The Community Program Director is responsible for leading one of the main program teams and for managing the day-to-day operations and all aspects of the program. In addition to being the main teacher of the program, they are accountable to achieve the team’s annual career and community development goals and objectives.

Department: Program

Supervisor: VP of Programs

Direct Reports: 3

Indirect Reports: 2

Major Areas of Responsibility

  • Teaching and Classroom Management Responsibilities
    • Serves as the main teacher of various personal and professional development classes
    • Manages a classroom of 30-100 participants
  • Program Operations Responsibilities
    • Aligns staff and other resources to most efficiently and effectively achieve the team’s programmatic objectives
    • Ensure that all program activities operate consistently within the mission and values of company’s
    • Conduct Leader firing conversations
    • Works closely with other teams and centralized departments to ensure effective programmatic coordination and communications between their site and those departments
  • Performance Management Responsibilities
    • Maintain a culture of performance management and continuous improvement, helping staff focus on both their individual responsibilities as well as the team and organization’s overall goals
    • Coordinate and analyze the appropriate data to inform the programmatic and operational decision-making process
    • Use the existing Salesforce CRM platform to increase company’s program efficiency, transparency, and collaborative efforts among teams and departments
    • Determine staffing plans for their team to achieve program goals and objectives and participate in hiring decisions for new program staff
    • Maintain and improve performance and outcome measures for skill development, employment, retention, skill track options, graduation rates, and other measures that are core to company’s mission
    • Analyze and assess program aspects based on data collected and implement corrective measures if required
  • Staff Training & Professional Development Responsibilities
    • Meet with team members regularly to provide coaching, feedback, accountability, support, training, and direction to achieve program goals
    • Work in conjunction with Human Resources to develop and retain highly qualified staff
    • Lead and build the capabilities of a diverse, talented, and successful team
  • Curriculum Site Support Responsibilities
    • Implement all classroom and Family Gathering curriculum, scope and sequence
    • Equip program teams to implement uniform community and career development curriculum
    • Lead the Leader Ambassador Training and coordinate with Spiritual Team classes and needs for Leaders
  • Training & Supervision
    • Once hired there will be 6 months of training before leading a site, followed by 6 months of supervision at the site.  


  • Bachelor’s Degree in Education or related field
  • Related Master’s degree a plus
  • A deep level of knowledge and understanding of the complexity of poverty and a familiarity working with issues of poverty with either personal life experience or 3 + years of experience
  • 3+ years of supervision and management experience required, preferably in a complex multi-program environment
  • 5+ years of cross-cultural leadership experience
  • 3+ years of teaching experience in a diverse context
  • Strong interpersonal, written, and oral communication skills; proven ability to communicate with diverse audiences
  • Attention to detail, high standards, initiative, and follow through
  • Proven ability to motivate others and solve problems
  • Team player who is willing to help other staff team members when needed
  • Must be able to work creatively within a budget and use innovation to find ways of more effectively managing resources
  • Proficient in Google G Suite and other software
  • Deep passion for the company’s mission and values
  • Employee must provide a working laptop (PC preferred) and smartphone.

Hours, Compensation and Benefits

Hours: 40 hours/week:  Monday – Friday 8:00am – 5:00pm, Wednesday evenings, occasional other hours as scheduled.

Starting Salary Range :   $72,500- $87,000 annual

Performance Bonus: Up to 5% of salary

Vacation:  15 days per year, plus the office is closed Christmas Day – New Years Day and staff have limited duties

Sick Days:  5 days per year 

Insurance Benefits:  Health, dental, vision, workers compensation, unemployment, short term disability, long term disability

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